Definitions and Interpretations

We aim to process all orders placed before 1pm weekdays on the same day (excluding public or bank holidays – or any other day we notify on this site that we are close).

Even though we aim to despatch all stocked lines on a next day service, unless stated otherwise, delivery of orders can take up to 7 working days.

Non stock lines or special order products can take longer. For such items, we will notify you within 3 working days of you placing the order of the expected despatch/delivery date.

Please note, unless stated on your order, shipments are NOT insured for loss or damage in transit. Our liability for the goods ends when they are collected from our warehouse or despatch facility. It is strongly recommended that you select a delivery option that includes the appropriate level of carriage insurance cover (please call us or email for more information). Any losses resulting from the carriage of goods to your premises will be at your expense ONLY!

See clause 8 and 9 in “Terms and Conditions” for further information.

Thank you