Services - Installation
On this Page:
  • Find a fitter
  • Our fitting services
  • Intruder alarms
  • CCTV
  • Door entry & access
Find a fitter

As the premier UK and Ireland importers and distributors for the security manufacturers mentioned, we primarily sell to installation companies.

If you are interested in having a system installed, or if you have existing equipment that could benefit from a service or upgrade, then we will be happy to direct you to local companies that have met our minimum operating standards. You can feel safe and assured that installers recommended by us will provide you with the best advice and service available.

For us to recommend an installer, the trader or company must have demonstrated the following:

  • They must have undertaken and completed installation and service training.
  • They will have made a commitment to installing systems to the highest standards.
  • They will provide you with the highest levels of customer service and aftercare.
  • And they will hold adequate liability insurance to protect the property should an installation failure take place.

If you would like us to provide details of fitters in your area, please email us using the contact page. In some remote areas, we might not have installers that cover your property. Should this situation arise, we also offer an in-house installation service - please see the TSS Fitting Service page for more information.

Our fitting services

Fitting Services is an interesting topic. Why? Because all security firms will claim that they have superb installation and service standards!

It is obvious to anyone who has employed some form of tradesmen, that there will be good fitters and some not so good. All claim they are the best, but how are you going to tell good from the bad?

Some look at how well the sales person or fitters are presented, although this has little bearing on the quality of the job. Others look to see if the company provides lots of glossy leaflets and literature? If so they may be charging more to cover the printing costs! A very good question to ask is "Are the engineers qualified?

Most will say yes, but a diploma in cooking is not going to help. Look specifically for manufacturer training certificates for the product you are going to have installed – this is really considered a minimum in the security industry. We can certainly say yes on this front, considering the fact that we are the instructors for DSC, Bentel, Sur-Gard, Ksenia and Visualint products in the UK and Ireland!

Does the fitter have his or her work checked by an independent inspectorate? This is a debateable question, simply put it is definitely better they do than don’t, however some of the worst installation examples that I have seen have been by large firms that are subject to inspection. I must point out that inspectorates do have grievance procedures that can force companies to rectify poor workmanship – but your goal is to avoid any poor workmanship from the start.

If you want more information about inspectorates, visit our links page to find more information on these.

With reference to our fitting and service. All work is carried out to the highest standards (we consider British and European Standards to be the minimum acceptable standard – something we aim to improve on!) and we provide 24-hour assistance all year. In the unlikely event of a problem, the majority of equipment we use can be serviced remotely preventing the inconvenience of waiting for an engineer to call. For more information, please use the contact page to request further information on our service standards.

If you would like information on any of our services, you can also email us directly using the contact page and we will do our best to help you. I must highlight that we can only accept a limited number of clients in any one financial year as service to existing customers takes priority. However even if we are unable to assist directly, we will be happy to offer some advice. Further tips can be found in our FREE Newsletter.

Intruder alarms

Firstly, do not worry about what detectors exist or how they work – that is our job! If we started describing features and detection patterns you would get rapidly bored!!

Instead you need to consider two main topics:

  • Firstly, when is the alarm going to detect an intruder?
  • Secondly, how is it going to inform you or others?

How to operate the system and different types of control equipment, if the system should be wired or wireless, types of detectors, etc, can then be discussed once the first two questions have been answered. More information on these topics can be found in our FREE Newsletter. For now, I am going to concentrate on an overview of the first two questions.

So, when is the alarm going to detect an intruder? Without going into vast detail, there are two general types of alarm system – Perimeter Protected and Internally Protected.

Perimeter Protected Systems, as the name suggests, concentrate on protecting the perimeter of your property. Generally speaking, detection devices are fitted to doors and windows that activate the alarm when an intrusion is attempted. Some premises might even have external detectors that trigger the system if someone crosses the property's boundaries.

As with all systems there are advantages and disadvantages. The advantages are obvious, an intruder is detected before they enter your property. This minimises the possibility of confrontation, damage or losses - as the vast majority of would-be crooks will run away at the point of detection.

On top of this, perimeter types of system can be used whilst you are still in the building. If you look at other countries such as the United States, these systems are very popular giving customers a sense of security whilst they move around their property freely.

However, there is a small disadvantage. As the system is protecting every possible entry point, more detectors are used - therefore they do cost substantially more than internally protected systems. Saying that, perimeter systems tend to be used twice as much as internal – so you could argue they are more cost effective on an hourly basis.

Internally Protected Systems. Once again, the name says it all! These systems use various types of motion detectors that monitor activity within their immediate area. This is the most common form of system fitted due to the fact that a single motion detector can cover a large area, possibly with multiple entry points.

Because of the large coverage area of detectors, fewer detectors are used – as a result the cost of the system is less. Once again, there are disadvantages. Pets can cause false alarms. There are pet immune detectors available - but even using the best models on the market, we have found that false activations can still occur. And unlike perimeter systems, you cannot freely access all parts of your property if the system is in operation. And finally there is the debateable “Night Time Intruder” scenario. What happens if the alarm activates when you are at home in bed (residential systems)? The system is either saying that there is an intruder in the premises or it is malfunctioning – what do you do? There is still no real answer to this question (although advice for such events is covered in our FREE Newsletter).

One other point to consider with internally protected systems is the issue of detectors being intentionally or accidentally masked (masking is when the detectors view of the protected area is obscured). We frequently see properties with furniture or stock blocking the devices view rendering them useless - plus crooks can use techniques to prevent motion detectors from activating.

In both cases, you add deterrent value to your property. You can also have a combination of both perimeter and internal types that might best suit your needs.

Under the new European Standards for Alarm Systems (EN50131), a Risk Assessment should be carried out to identify the type of equipment to protect your premises. You should also consider speaking with your Insurance Company and local Crime Prevention Officer. If we can assist in any way, please use the contact form. And in all cases don’t forget, partly because of our heightened security awareness and the steps we take to protect our properties – the figures for burglaries are falling!

So, we know what types of system are available – now we need to consider what will happen once an intruder has been detected.

Two main options also exist for this question. “Bells Only” or Monitored?

A “Bells Only” system contains some form of siren either intended to alert neighbouring properties of the intruder with external bells and/or to make it physically unpleasant for the intruder to remain with high-powered internal sounders. The sight of a bell box will deter the majority of burglars, however it is unfortunate that these days, not many people pay much attention to them when they do ring.

Alternatively, you can consider a Monitored system. A monitored system uses various forms of communication device (such as Digital Communicators, Redcare or now we have superb transmission systems that use your existing internet connections to transmit via IP) to notify a manned alarm receiving station. How they confirm activations is covered in our FREE Newsletter and on our Monitoring page.

FIRE! The majority of alarm systems can also have fire detectors linked to them. If you are considering investing in an Intruder Alarm, then seriously think about spending a small amount more to have the system protect your life as well as your property! I cannot emphasise enough the benefits of fire detection.

As you can probably see, there is a lot to consider – and I have only just covered the basics without discussing equipment. If you would like free advice or even a site visit with no obligation to buy, please do contact me. We have demonstration equipment available that will allow you to try before you buy!

If you would like free advice on this subject or even a site visit with no obligation to buy, please do contact us. If you would like to discuss this or any other issue, please email using the contact page or call. We must point out that we can only accept a limited number of clients in any one financial year as service to existing customers takes priority, but in all cases we will do our best to assist!

CCTV

Throw cameras up everywhere, hope for the best and its job done!

You might be surprised to hear that this is not the right way to do things – even if it is how the majority of security firms work.

Resolution, Lens Value, F-Stop, Lux, AC or DC, Mains or Low-voltage, BLC, Gain Control, Etc. These are some – but not all of the features of a standard CCTV camera and lens. These features are important, but not for you to worry about! Many companies will try to blind you with such features to justify the expense.

But CCTV does not have to be expensive! In fact, if designed and fitted correctly a CCTV system should pay for itself by saving you money. The secret is in the design.

Firstly, try to forget flashy computer recorders and big monitors. Because the most important decision for you to consider is what you need to see.

We would all like to have a camera that can see a vast area and be able to identify the smallest of objects - unfortunately this simply does not exist! Anyone who says differently is either misinformed or lying. The fact is a wide angled lens will give you a nice wide view but the picture will not have definition. A picture that is zoomed in to give identification will lose area coverage, a total “Catch 22” situation.

What you need to do is to define what you want to achieve from a camera?

For example, do you want to be able to identify a car's number plate or a person's face? Do you need to be able to see specific products or money at a store counter? Or do you simply want a general area view or a car park? Once you have defined the purpose of a camera it is far easier to choose a model and lens that will achieve your goals.

Choosing the right model and lens does take experience and we need to take into account lighting and environmental issues. We cover some of the features in our FREE Newsletter. If you have not already subscribed, use the right link now! Alternatively, please use the contact page to request further information.

Now that you have defined the purpose of the camera (s), we will be able to choose a camera to meet your needs. We can now move on to some other questions that you need to consider.

Are you going to watch these events whilst they happen or will you be reviewing them at a later date?

If it is to watch live event, for example security guards or control room operators, the ergonomics of the viewing area must be considered. Also you must think of how many cameras can be viewed and for how long. A survey carried out in the United States showed an average CCTV operator could only view a maximum of 4 cameras for no longer than 60-minutes.

If you have more than 4 cameras, you might consider automating systems so that important events are brought on to the operator’s screen. A formula is also used to calculate the size of monitor depending on the range from the operator. For information on this or any other issue, please do use the contact form.

Most of us use CCTV to review events at a later date. Petrol stations need to check number plates if someone drives off without paying. Retail outlets check recordings if stock is missing. Factories might even use CCTV for Health and Safety!

There are lots of reasons to check recordings depending on your specific needs, but what you need to consider is how long do you need to keep the recordings?

How long? Another way to look at this is what is the longest possible timescale between the incident in question occurring and your reviewing the recordings? We then recommend adding 50% to cover holiday periods and we have a value to calculate with.

Lots of other subjects come in to CCTV design, but for CCTV users these are the most important points to consider. More information is available in our FREE Newsletter. You will find a link at the right of this page to order dozens of tips at no cost!

If you would like free advice on this subject or even a site visit with no obligation to buy, please do contact us. We have cameras available for demonstration that will allow you to see what images can be produced to suit your situation! If you would like to discuss this or any other issue, please email using the contact page or call. We must point out that we can only accept a limited number of clients in any one financial year as service to existing customers takes priority, but in all cases we will do our best to assist!

Door entry & access

Door Entry or Access Control as it is known in the industry. What is it and why do you want it?

To put it simply, an access control system uses electronic locking devices to control specific doors. These locks can then be either manually released once the person's identification has been established, or automatically released once a code is entered or some form of token presented. Biometrics is now commonplace. This allows you to use your fingerprint (or even a scan of your eye) to identify yourself and open the protected door.

Special Needs

For clients requiring something extra (possibly the elderly, disabled or people with special needs), door entry and access control systems can help. We have had clients that had difficulties operating normal door entry handsets. They have frequently found wireless/hands free control units beneficial allowing them to answer calls from the comfort of their chair. Such units can also be used to open the door to welcome visitors or even to signal an alarm - please call or email for more information. Access control can also help by opening locks or doors simply by presenting a token - no need to fumble with awkward keys! Such systems can help in so many ways that we can not do justice to the subject - even if we dedicated the whole page to the topic. Please do contact us for information on how we can help.

Door entry systems have masses of potential applications and are very useful to secure commercial premises whilst you are open. Residential applications also apply providing identification for people in flats, etc. Systems allow the users to quickly identify and admit welcome visitors and reject unwanted callers without a confrontation.

I am sure that you will have seen if not used just such a system at some time in the past. But would it surprise you to find out that systems can be completely fitted from only a couple of hundred pounds? Never get harassed by cold callers again – believe me, it’s worth it! More information can be found in our FREE Newsletter.

Larger systems are available that use tokens etc to gain access, possibly to multiple doors. These systems have many advantages –

  • A single token can give you access to multiple doors – no need for huge bunches of keys!
  • You can restrict access to areas for selected users (e.g. general staff not allowed in stores only warehouse personnel).
  • You can prevent access between selected times for selected users. So if you do not want staff visiting your business premises after hours use this feature. You can’t do this with a normal key! You can even have the system alert you to such attempts so the individual can be questioned.
  • Tokens are far more secure than keys. Keys can be lost or copied! If a token is lost you can immediately delete it from the system without it affecting any other user. And if you are using Biometrics (fingerprints), when was the last time you lost your finger?
  • You can also use such systems for “Time and Attendance” that can link to payroll programs making the system even more cost effective.

If you would like free advice on this subject or even a site visit with no obligation to buy, please do contact us. If you would like to discuss this or any other issue, please email using the contact page or call. We must point out that we can only accept a limited number of clients in any one financial year as service to existing customers takes priority, but in all cases we will do our best to assist!